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TERMS & CONDITIONS


Orchid DMC welcomes you (the "Customer" or "you") to its website (the "Site"). References to the Site are deemed to include derivatives thereof, including but not necessarily limited to mobile websites and applications. The Terms of Use -as defined below- apply to our services, directly or indirectly made available to you through whatever means, including online reservations, customer service requests or otherwise. By accessing, browsing and using the Site and/or by making a reservation through Orchid DMC, you acknowledge and agree having read, understood and agreed to the Terms of Use.

Our different policies and guidelines, which can be found throughout the Site, including but not limited to, the Privacy Policy, Shop Safe Policy, Lowest Rate/Best Price Guarantee, Get a Quotation, Reservation Guarantee, Cancellation Policy, Refund Policy, Terms and Conditions of the Orchid DMC Rewards Program, Hotel Review Guidelines, FAQs, etc. (collectively the "Policies"), should be read in conjunction with and are an integral part of these terms and conditions and are hereby included by reference. The terms and conditions set out below and the Policies are collectively referred to as the "Terms of Use". If you do not agree to the Terms of Use, please cease use of the Site immediately. The Terms of Use - as may be amended from time to time - constitute the entire agreement, and supersede any other agreements or understandings (oral or written), between you and us with respect to their subject matters unless explicitly stated otherwise.
Cancellation Policy
If you do not show up at the hotel or check-out early without advance notice you are not entitled to any refund. This term may be varied subject to the relevant hotel's private cancellation policy and is subject to change at any given time without prior notice.

Cancellation Policy is applicable per transaction and is based on individual component cancellation policy stated on the voucher sent to the email specified by the logged in customer.

You agree to pay any supplier required cancellation or change fees that you incur. In limited cases, some hotels do not permit changes to or cancellations of reservations after they are made, as indicated in the rules and restrictions for the hotel reservation. You agree to abide by the terms and conditions imposed with respect to your prepaid hotel reservations.
Refund Policy
When you cancel a booking and are entitled to a refund then we will instruct the refund as soon as practicable. The processing may take between 2-4 weeks until the whole amount is credited back and appears on your credit card statement. The reasons for this are the billing cycle of your credit card company and processing time of the bank. The refund amount depends on numerous factors such as the hotel's cancellation policy, time of cancellation and processing fees. See above cancellation policy for a more detailed list. In case a reservation that you make is not confirmed, we will not charge anything on your credit card and will release the whole amount that was held on it immediately. After this is done, it will still take a period of about 2-4 weeks for the bank to process this and for the whole amount to be credited bank and appear on your credit card statement.
All the refunds of any transaction's amount against any purchase through this website would be refunded to the original mode of payment

Delivery Policy
Delivery information such as Customers Name, Location Address and Contact Number will be stored for delivery purposes. Other personal identifiable information will not be stored

Changes/Amendment by you
Any change or amendments are subject to availability at the time you make the request.

If you give us less than 7 working days notice prior to the original arrival date, the following terms will apply:

  • You will be charged one night's charge plus administrative fees and/or bank fees, with the balance to be refunded to you.
  • The administrative fee is 25 USD.
  • The banking fee is 3% of the refunded amount.

Non-arrival to the Hotel (No Show)
Please note that some hotels may release the reserved rooms if you fail to check in before 6 p.m. As such, please provide information regarding your estimated arrival times so that the relevant hotels can be informed of your late arrival (e.g. if you were to arrive later than 6PM). Generally, the hotels will keep the rooms until the next day since we have guaranteed the room with the prepayment. However, in the event that you fail to arrive at the hotel on the arrival date, the entire reservation will be cancelled automatically by the hotels and you will be charged the cost of the whole reservation. If you fail to check in on the first date of your booking but still continue your travel plans in staying at the reserved hotel, please contact us urgently so that we can inform the hotel to keep the room for you for the rest of the nights. Otherwise as mentioned above, the entire reservation will be auto-cancelled and no refund can be issued. Policy for no shows will be applicable.

Shortened Stay (Early check-out)
Any shortened stay is subject to one night's charge plus the charges for the actual stay in general cases. Some hotels will charge for the entire reserved room nights whether or not you stay for the entire reserved room nights. If you are changing your plans, please inform us as soon as possible so that we can assist in minimizing the charges by the hotel. [Are you providing such assistance?]

Special Request
Please note that any requests that are made during your reservation, will be conveyed to the selected hotel. However, all requests are not guaranteed as they are subject to availability upon your arrival to the hotel. We do not assume any In the event that a request is made for accessibility (i.e. wheelchair accessible room), please contact us before submitting the online reservation.

Voucher
Upon confirmation of the reservation, a confirmation number and voucher will be electronically issued to you via email. The voucher must be presented to the hotel upon arrival. Failure to produce the voucher at check-in may result in the hotel not honoring your reservation or failing to trace your record.

Rate Guaranteed
The rates shown on this site are for guidance only. Guaranteed rates are only available upon your entry into our secure server, subject to any common sense with regard to any rates shown that are clearly incorrect. A full rate will be given before you confirm your reservation and you may or may not accept it.

Guaranteed Reservation
All reservations made with Orchid DMC are guaranteed. If your reserved hotel becomes unavailable or your booking cannot be honoured upon check-in because of a mistake by Orchid DMC, please immediately contact us at -- or via email.

We will arrange a room at another convenient and comparable hotel for you. The full cost of the first night's stay, including any tax and service charges will be [borne] by us. We will also bear all communication costs to our office.

Room Size
It is the responsibility of the person making the reservation to ensure that the room(s) reserved will be suitable for the party size. It should be noted that European and U.S. room types can differ greatly (U.S. twin rooms can accommodate up to 4 people, but European twin rooms can only accommodate a maximum of 2 people).



Our Liability
The descriptions of the hotels on our site are given in good faith. We do not accept responsibility for errors or omissions. Please note that hotels may withdraw a facility temporarily or permanently. Any act or omission by hotels in any respect is beyond our control and we do not accept any liability for the same. We accept responsibility for proven acts and/or omissions of our employees, agents, suppliers and sub-contractors provided that they were at the time carrying out work in the course of their employment or contract.

We do not accept liability or pay compensation for any loss, damage or expense where the performance or prompt performance of our obligations is prevented or affected by reason of force such as war or threat of war, riots, civil strife, terrorist activity, industrial action, natural or nuclear disaster, fire, adverse weather conditions, closure of airports or ports, technical problems with transport, governmental action and all other similar events.


Your Responsibility
We endeavor provide as much information as possible about each hotel on this website. However, please note that it is your responsibility to check with your chosen hotel in the event that you require any special services such as babysitting, or if you require a room with a sea view, etc.

Payment for such services or special requirements should be made directly to the hotel and it is your responsibility to verify these charges with the hotel prior to making your booking.
In the event that you will be arriving late at the hotel, it is your responsibility to advise the hotel of the same by using the telephone number provided on the booking confirmation. [Will there be a hotel number provided in the confirmation?] Where car parking and leisure facilities are available, please note that the hotel may impose additional charges for these services. Furthermore, please note that leisure facilities may not always be in the same building as your accommodation. We highlight again that it is your responsibility to check with the hotel about the services referred to above before you make your booking. Please note that car parking may be quite limited at certain hotels and that cars are always parked at the owner's risk.
In case of any disputes the law applicable would be based on the INDIA Governing Law & under Kolkata Jurisdiction